Post Office Manager

About This Role

Managing the daily operations of a post office is the core of this role, ensuring smooth mail processes and high-quality customer service. This position is ideal for a manager with strong retail experience who can oversee staff, finances, and compliance.

Responsibilities

• Manage the day-to-day operations of the post office
• Supervise, train, and support postal staff
• Ensure excellent customer service and resolve customer complaints
• Oversee mail sorting, dispatch, and delivery processes
• Manage financial activities, including cash handling, banking, and daily reconciliations
• Monitor inventory of postal supplies and maintain stock levels
• Ensure compliance with postal regulations, workplace health and safety requirements, and security procedures
• Prepare operational reports and maintain accurate records
• Schedule staff shifts and monitor attendance and performance
• Implement operational improvements to increase efficiency and service quality
• Coordinate with regional management and external stakeholders when required

Requirements

• Bachelor Degree (Preferred)
• Retail management: 3 years (Preferred)
• English language (Preferred)
• Work authorisation for Australia (Preferred)

Important Details

• Ability to commute/relocate to Rockhampton City QLD 4700: Reliably commute or planning to relocate before starting work (Preferred)