Portfolio & Operations Lead

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Job Description

Role Summary

The Portfolio & Operations Lead plays a pivotal role in enabling the effective delivery of the International Business Unit (IBU) DD&T portfolio. The role provides operational leadership to drive execution discipline, improve portfolio visibility, and ensure strong alignment across markets, Centre of Excellence teams, and key stakeholders.

Working in close partnership with market leaders, CoE teams, and the broader DD&T leadership team, this role establishes and maintains the portfolio operating model, governance cadence, and reporting framework that underpin effective decision-making. It provides a single, trusted view of portfolio priorities, progress, adoption, impact and risks.

Key Accountabilities:

Portfolio Implementation & Reporting

• Lead the implementation and ongoing management of the DD&T portfolio, working closely with CoE’s to identify priorities, delivery milestones and impact measures
• Partner with Core Countries and Cluster Leaders to understand business needs and accelerate adoption
• Establish and embed consistent portfolio ways of working across CoE’s and markets, ensuring transparency and execution discipline
• Build, implement & maintain DD&T portfolio tracking solution, providing visibility of priorities, progress, impact and risks outcomes aligned with Global frameworks
• Establish portfolio operating rhythm, enabling effective governance, decision making and self-service visibility across markets and CoE’s
• Deliver clear, concise reporting and insights to DD&T leadership

Operational Excellence

• Operationalize tracking and reporting of KPIs/QBR and performance metrics and delivery outcomes.
• Monitor delivery performance, risks, and dependencies, enabling early intervention
• Drive process simplification, standardization, and automation opportunities to improve efficiency, scalability, and consistency.

Core Capabilities & Behaviours

• Portfolio & Operational Expertise
  Strong experience managing complex portfolios, governance, and performance tracking, with the ability to translate priorities into structured execution and delivery discipline
• Technical Skills in Dashboard Design and Reporting
  Ability to use reporting and visualization tools to build, maintain, and automate dashboards that provide clear portfolio visibility, actionable insights, and support decision-making.
• Operational Excellence & Continuous Improvement
  Brings rigour and consistency to ways of working; drives simplification, standardisation, and automation to improve efficiency and scalability
• Data-Driven & Insight-Led
  Proficiency in Data modelling, data governance and reporting automation. Leverages data, KPIs, and reporting tools to create transparency, generate insights, and support effective decision-making
• Stakeholder Leadership & Influence
  Builds alignment across CoE’s, markets, and leadership, leading through influence in a matrix environment without direct authority
• Delivery Focus & Problem Solving
  Proactively identifies risks, dependencies, and issues, acting early to maintain momentum and ensure outcomes are delivered
• Clear Communication & Executive Reporting
  Synthesises complex information into clear, concise insights and narratives for senior stakeholders
• Digital, data & AI Knowhow
  Deep understanding of digital, data, and AI enabled environments, with the ability to apply technology to improve portfolio visibility, automation, and decision-making

Experience: 12 + years in portfolio/technical/operations leadership.