About This Role
Managing the post-closing health of the small business loan portfolio is the core of this role, focusing on partner-focused mitigation rather than traditional commercial banking collections. The Portfolio Manager works closely with underserved small business owners facing financial hardship to restructure debt, provide specialized support, and preserve both the fund's capital and the small business itself. When necessary, this role also manages formal default, liquidation, and recovery processes.
Responsibilities
- Conduct regular reviews of risky or modified loans, ensuring risk ratings accurately reflect the current probability of default
- Reach out proactively to borrowers experiencing delinquency to understand the root causes of their financial challenges
- Analyze borrower financial statements, tax returns, and cash flow projections to determine viability and debt service capacity
- Design, negotiate, and execute formal workout agreements, including loan modifications, payment deferrals, interest rate adjustments, or principal forbearance
- Collaborate with the internal Technical Assistance (TA) team to pair struggling borrowers with business coaching or advisory services
- Manage collection activities for delinquent accounts, maintaining compliance with all state and federal lending laws
- Coordinate legal actions with outside counsel when workout options are exhausted (e.g., foreclosures, repossessions, or bankruptcies)
- Oversee the liquidation of collateral and asset recovery to minimize the fund's Loan Loss Reserves
- Prepare monthly and quarterly delinquency, workout effectiveness, and non-performing asset reports for management and the Loan Committee
- Assist in evaluating and calculating the Allowance for Loan and Lease Losses (ALLL)
- Ensure all workout agreements conform to internal credit policies and external funder/regulatory compliance requirements
Requirements
- 3-5 years of experience in commercial loan portfolio management, asset recovery, loan workout, or small business credit analysis
- Experience with in a CDFI, credit union, or community bank is highly preferred
- Strong proficiency in commercial financial analysis, understanding cash flow statements, tax returns, and balance sheets
- Proven ability to structure creative solutions for complex, distressed financial situations
- Exceptional interpersonal and negotiation skills
- Ability to have difficult conversations with stressed small business owners with empathy, clarity, and respect is critical
- Familiarity with commercial collection laws, bankruptcy chapters (7, 11, and 13), and uniform commercial code (UCC) filings
Nice to have:
- Bilingual (Spanish - English)
