Policy Technician

About This Role

This role provides administrative and technical support to the CTIS team, focusing on drafting, preparing, issuing, and maintaining insurance policies and related documentation. It also involves maintaining insurer logs and internal broking systems. The position requires strong attention to detail to ensure accuracy and compliance with insurer requirements, internal procedures, and client expectations.

Responsibilities

• Draft, prepare, and maintain insurance policy documentation, endorsements, renewals, and associated policy records
• Review policy documentation to ensure accuracy, consistency, and compliance with insurer requirements and internal standards
• Produce policy schedules, certificates, and supporting documentation within agreed service standards
• Liaise with the team, insurers, and clients to obtain information required for policy issuance and amendments
• Ensure all policy documentation is accurately recorded and maintained within company systems
• Maintain insurer logs, ensuring information is accurate and current
• Support the development and maintenance of policy templates and standard wording
• Assist in interpreting and applying policy wordings under the guidance of senior team members
• Identify and resolve discrepancies within policy documentation prior to issuance
• Maintain a detailed understanding of policy structures, endorsements, coverage provisions, and documentation requirements

Requirements

• Previous experience drafting, processing, or administering insurance policy documentation
• Excellent written communication skills with the ability to produce accurate and professional policy documents
• Exceptional attention to detail and document checking skills
• Experience working within the insurance market, ideally handling policy issuance, renewals, or technical documentation
• Strong organisational and prioritisation skills
• Proficient in Microsoft Word and Excel
• Understanding of FCA requirements and insurance regulatory standards

Nice to have:

• Cert CII (or working towards)

Benefits

• Career development opportunities
• Support for personal development, volunteering, and fundraising for charity
• Support for work/life balance

About the Company

Howden is a global insurance group with employee ownership at its heart. It has over 23,000 employees and spans more than 56 countries, focusing on helping clients adapt and thrive in a changing world.