Policy Specialist and Grievance Coordinator

Department

University Compliance Office-263000

Career Area

Other

Position Type

Permanent Staff (EHRA NF)

Working Title

Policy Specialist and Grievance Coordinator

Appointment Type

EHRA Non-Faculty

Full Time/Part Time

Full-Time Permanent

Hours per week

40

Primary Purpose of Organizational Unit

The University Compliance Office (UCO) is UNC-Chapel Hill’s designated, central office for addressing a wide variety of compliance matters that originate in state or federal law. The UCO is the designated office to address issues related to discrimination and harassment based on any protected status, including sexual assault, sexual violence, interpersonal violence, and stalking. The UCO is also the designated office for compliance with the Clery Campus Safety Act. The UCO addresses all matters related to compliance with relevant education and employment laws and regulations, including Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and other related laws. The UCO is also the University’s designated, central office for compliance with laws and policies related to minors on campus. The UCO is the University’s central investigations office for matters involving the above forms of misconduct, improper relationships, workplace violence, the Alcohol Policy as applied to employees, the Whistleblower Policy, retaliation based on any of the foregoing, FML, or First Amendment expression, and other investigations as designated. The UCO is the University’s designated, central office for oversight of all the University’s compliance efforts related to the ADA and Sections 503 and 504 of the Rehabilitation Act. The UCO’s compliance efforts include creating, implementing, and enforcing University policies that promote a safe and welcoming campus community; providing accommodations for students and employees based on protected status; handling matters related to equal employment opportunities; and providing educational programs and consulting services in these areas across campus.

Position Summary

This position will serve as the University Compliance Office’s Policy Specialist, providing support to the University Compliance Office and the Office of Human Resources in development, revision, and maintenance of University policies owned by the office. Duties and responsibilities will include:

• Managing the policy development and review process for all University Compliance Office and Office of Human Resources policies. Managing the policy development process for other campus compliance-related policies, as directed. This includes working with subject matter experts to develop new and update existing policies.
• Benchmarking peer institution policies and procedures on a variety of matters.
• Managing process for submitting policy revisions to the policy management system and the University’s Policy Review Committee (PRC) for University Compliance Office policies.
• Drafting, revising, and maintaining all University Compliance Office and Office of Human Resources policies, including assisting with internal identification of applicable policies for office notices and maintaining accurate records of policy revisions.
• Work with relevant University communicators to ensure policy information is accurately reflected in University communications, including websites.

This position will also serve as the Grievance Coordinator for SHRA and EHRA Non-Faculty employees. Duties and responsibilities will include:

• Intake and assessment of SHRA and EHRA-NF grievances to determine if issues outlined in the grievance are covered by policy.
• Managing the grievance process for eligible grievances in accordance with defined policies and procedures, including management of the process at each step.
• Providing support to employees, respondents, grievance panels, and grievance panel chairs for navigating the grievance process.
• Working with partners in the UNC System Office, the University Office for Human Resources, and other campus partners.
• Incumbent may also serve as the Vice Chair and/or committee member of the EHRA Non-Faculty Grievance Committee and participate in EHRA Non-Faculty grievance hearings as a voting member of the committee.

Minimum Education and Experience Requirements

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Excellent written and oral communication skills. Technical writing and editing experience. Detail oriented and able to analyze complex information. Demonstrated analytical and critical thinking skills to formulate policy options, provide advice, and develop viable recommendations. Demonstrated ability to conduct research, including benchmarking research on policies. Demonstrated ability to multi-task and prioritize multiple projects in same timeframe. Ability to become self-educated about new subject areas in policy. Demonstrated ability to effectively manage tasks in an organized manner. Proactive, highly responsive, and strong customer focus. Ability to establish and maintain positive, professional relationships with administrators, faculty, and staff.

Preferred Qualifications, Competencies, and Experience

Previous policy development experience. Experience working with formal grievance processes or with conflict resolution. Previous experience with laws administered by the UCO, including Title VI, Title VII, Title IX, VAWA, Clery, and related laws. JD preferred. Experience at a large university and/or with compliance/non-discrimination policies at a similar institution. Strong proficiency in Microsoft Office Word, Excel, and Outlook. Experience working with diverse populations.

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.