About the role
About The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Policy Administration & Insurance Operations Manager
Type: Contract Compensation: $800/hour Location: Remote Commitment: 20–40 hours/week Role Responsibilities
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
- Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
- Write "golden" reference responses at experienced insurance-operations quality.
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
- Provide written feedback the research team uses to improve model behavior.
Qualifications Must-Have
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
- Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
- Ability to translate policy and procedural requirements into precise operational steps.
- Excellent written communication, process discipline, and high attention to detail.
- Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.
Preferred
- Experience across multiple P&C lines or insurance platforms.
- Billing, premium audit, producer licensing, or forms-management experience.
- Experience implementing or testing a policy administration system.
- Lean, Six Sigma, project-management, or operations credential.
- Experience leading service teams or establishing operational controls.
Start Date
- Immediately; applications reviewed on a rolling basis.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. ,
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