Police Telecommunicator

About This Role

This essential role provides monitoring support for fire and burglar alarm systems and camera systems, while also answering all incoming calls to the Police Department. The Police Telecommunicator ensures emergency assistance is available at all times to the Southwestern community and reports to the Communications & Police Records Coordinator.

Responsibilities

• Assist SUPD administratively with customer service for students, staff, faculty, and visitors
• Perform additional duties as assigned related to supporting the Police Department
• Monitor all fire and burglar alarm systems, including assistance with routine testing
• Monitor surveillance camera system for security purposes
• Contact Emergency Services using 911 for campus emergencies related to fire alarms or medical emergencies
• Answer Police Department incoming calls and redirect to the appropriate department, prioritize non-emergency calls, follow call taking instructions, and dispatch officers
• Monitor severe weather and notify Chief of Police for possible Emergency Notification to the SU community
• Send Emergency Alerts to the SU community for any emergency situations as directed by the Chief of Police
• Create detailed log of all activity related to alarms, cameras, phone calls, and foot traffic at the PD
• Contact Student Life, Maintenance, Facilities, or other departments as needs arise
• Create monthly operator schedule
• Ensure all shifts are covered for extreme weather, holidays, and vacations
• Train part-time operators
• Create reports related to camera monitoring and communicate with IT for trouble areas
• Attend Division/SUPD meetings as required
• Maintain Campus Lost & Found and issue Temporary Parking Permits

Requirements

• High School Diploma or GED
• Pass a comprehensive background investigation, psychological exam, and drug test for appointment as a telecommunicator (Chapter 217 Texas Administrative Code)
• Obtain a telecommunicator license 12 months from appointment date
• Highly proficient knowledge of Google/Microsoft applications
• Possess a basic knowledge of telephone systems (answering, transferring calls)
• Ability to read, understand, and follow written and verbal instructions
• Excellent customer service skills involving verbal, written, and listening skills
• Flexibility regarding changing priorities
• Maintain strict confidentiality
• Ability to work independently and as a member of a team
• Demonstrate a professional manner with all internal and external University communication
• Ability to perform professionally under stressful situations