About This Role
Working as a Plumber Technician involves troubleshooting, installing, repairing, and maintaining residential plumbing systems, with some commercial work, while delivering excellent customer service. This role suits a skilled plumber who can diagnose issues, explain solutions to customers, and ensure all work meets safety regulations.
Responsibilities
- Install, diagnose, maintain, and repair residential and some commercial plumbing, including domestic water piping, house lines, interior and exterior waste lines, water regulators and backflow, water heaters, interior and exterior gas lines, and all bathroom, kitchen, and laundry fixtures
- Inspect previously installed plumbing systems at commercial and residential sites
- Keep up to date with current safety regulations and requirements for various plumbing systems
- Work carefully to follow all current regulations for plumbing work to ensure all installed systems pass inspections
- Travel to job sites in the service area and work with dispatch to ensure the schedule is maintained and delays are properly communicated to the customer
- Establish and foster client relationships through strong communication and customer service, providing the ability to fully explain to customers what the issues are and their options for repair (when applicable)
- Diagnose diverse service issues, obtain any replacement parts, calibrate systems to manufacturers’ recommendations, and explain fully to customers what the issues are and their options for repair (when applicable)
- Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary
- Maintain good working order of company vehicle and maintain proper stock, parts, tools, and safety equipment in the vehicle in a clean and organized fashion
- Understand company pricing and generate appropriate customer invoices at the job site
- Inform customers of potential opportunities for additional business (newer system, service contracts, and additional services)
- Participate in company-provided training and comply with all code regulations
- Adhere to all company safety rules
- Perform other duties as assigned
Requirements
- Minimum of 3 years’ experience as a residential Service Plumber
- Prior experience with Service Titan
- Residential service and repair experience (diagnosing and troubleshooting a normal plumbing system)
- Clean driving record
- High School Diploma or equivalent
- Willingness to submit to a pre-employment drug test and background check
Nice to have:
- Leak location and repair experience
- Associates Degree
