Planning Manager (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Location : Remote in the United States

A Typical Day:

• Own and operate a single, unified FSO Front Door end to end: the one intake point for all incoming requests, initiative submissions, and cross-functional asks across FSO
• Drive alignment across FSO's sub-functions to consolidate separate, fragmented intake processes into the unified Front Door, building trust and demonstrating value, since this work is driven through influence rather than formal authority
• Triage and qualify every inbound submission, flag duplicates and gaps, and package qualified, well scoped submissions for hand-off to the Planning function, serving as the primary feed into planning without owning prioritization or the roadmap
• Define and maintain intake standards, SLAs, and qualification criteria so the Front Door consistently produces clean, decision ready submissions rather than raw, unscoped requests
• Own FSO's outbound submission process into other front doors across the business: submit, track, and follow through on FSO's asks from request through resolution
• Serve as FSO's primary point of contact and relationship owner with the external teams FSO regularly depends on, representing FSO's interests and maintaining those relationships over time, not just the paperwork
• Track status and commitments on every outbound ask, escalate stalled requests, and maintain a clear, current view for FSO leadership of what has been asked, of whom, and where it stands
• Build and maintain reporting on intake volume, request types, turnaround time, and bottlenecks across the unified Front Door, giving leadership pattern level visibility into demand on FSO
• Continuously improve the Front Door operating model itself: identify friction points in how work enters and exits FSO, and evolve the process as FSO's footprint and cross-functional surface area grows

Your Expertise:

• 6-8+ years of experience in program management, business operations, or a highly cross-functional intake or operations role
• Demonstrated ability to build alignment and drive process change across other parts of FSO without formal authority, relying on trust, credibility, and clear value delivery rather than mandate
• Hands-on experience building and maintaining intake, triage, or workflow systems in Airtable, Asana, Jira, or similar tools; comfort with multi-level tracking, field logic, and reporting views is a strong plus
• Strong analytical skills with the ability to work with volume, throughput, and SLA data to surface bottlenecks, patterns, and process gaps
• Proven ability to manage complex, multi-phase workstreams with competing deadlines and multiple stakeholder groups
• Strong proficiency with Google Suite (Docs, Sheets, Slides), including comfort with templates and lightweight automation
• Excellent written and verbal communication skills, with the ability to distill complex, high-volume inputs into clear, action-oriented artifacts and exec-ready materials
• Track record of operating in fast-moving, cross-functional environments where proactive communication and disciplined follow-through are non-negotiable, even without direct authority over the people you depend on
• Highly organized self-starter with a strong bias toward documentation, structured process, and context preservation across a high volume of concurrent requests

Education: Bachelor's degree in a relevant field or equivalent work experience

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $95-$120/hr

Benefits: Medical, Dental, Vision, 401K