About This Role
Representing the company to patients, the Patient Services Representative II (PSR II) draws quality blood samples and prepares specimens for lab testing, following established practices and procedures. This role involves direct patient contact, creating an atmosphere of trust and confidence while explaining procedures and drawing blood skillfully, safely, and accurately. The PSR II will demonstrate leadership behaviors, focusing on process excellence and sensitivity to confidentiality and accuracy of patient information.
Responsibilities
- Perform daily activities accurately and on time under the direction of the area supervisor
- Maintain a safe and professional environment
- Perform with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures
- Perform verification of patient demographic information/initials, including patient signature post-venipuncture, to verify tubes were labeled in their presence and that the name on the label is correct
- Maintain required records and documentation
- Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general
Requirements
- Ability to provide quality, error-free work in a fast-paced environment
- Ability to work independently with minimal on-site supervision
- Excellent phlebotomy skills, including pediatric and geriatric
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime
- Committed to all Policies & Procedures, including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles
- Must be able to make decisions based on established procedures and exercise good judgment
- Must have reliable transportation, valid driver license, and clean driving record, if applicable
- Capable of handling multiple priorities in a high-volume setting
- Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of the business
- Keyboard/data entry experience
- High school diploma or equivalent
- 1–3 years phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections
Nice to have:
- Medical training: medical assistant or paramedic training
- Phlebotomy certification (required in California, Nevada, and Washington)
- 2 years in a Patient Service Center environment
- Customer service in a retail or service environment
Benefits
