About This Role
The Patient Services Representative II (PSR II) draws quality blood samples from patients and prepares specimens for lab testing, representing the company to patients seeking health insights. This role involves direct patient contact, creating an atmosphere of trust and confidence while explaining procedures and drawing blood skillfully, safely, and accurately.
Responsibilities
- Draw quality blood samples from patients
- Prepare specimens for lab testing following established practices and procedures
- Explain procedures to patients
- Perform forensic and clinical specimen collection and processing duties
- Perform verification of patient demographic information and initials, including patient signature post-venipuncture
- Maintain required records and documentation
- Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public
- Perform daily activities accurately and on time under the direction of the area supervisor
- Maintain a safe and professional environment
Requirements
- High school diploma or equivalent
- 1-3 years phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections
- Ability to provide quality, error-free work in a fast-paced environment
- Ability to work independently with minimal on-site supervision
- Excellent phlebotomy skills, including pediatric and geriatric
- Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime
- Committed to all Policies & Procedures, including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles
- Ability to make decisions based on established procedures and exercise good judgment
- Reliable transportation, valid driver license, and clean driving record, if applicable
- Capable of handling multiple priorities in a high-volume setting
- Superior Customer Focus
- Ability to communicate openly and transparently with peers, supervisors, and patients
- Ability to accelerate and embrace change
- Knowledge of the business
- Keyboard/data entry experience
Nice to have:
- Medical training: medical assistant or paramedic training
- Phlebotomy certification (required in California, Nevada, and Washington)
- 2 years in a Patient Service Center environment
- Customer service in a retail or service environment
Benefits
- Healthcare Insurance: through BlueCross BlueShield of Illinois, eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment, premiums subsidized by Synectics
