Pharmacy Technician

About This Role

The Pharmacy Technician supports pharmacy operations by accurately processing prescriptions, assisting with insurance claims, and providing high-quality service to patients. This role requires strong prescription data entry skills, attention to detail, and the ability to navigate multiple pharmacy workflows while maintaining accuracy and patient privacy. Working in a fully remote environment, the Pharmacy Technician may support a variety of work queues, including prescription entry, insurance adjudication, prior authorizations, copayment collection, order processing, and patient outreach.

Responsibilities

• Accurately enter and process prescription information while ensuring completeness and accuracy
• Process prescription claims through insurance and troubleshoot rejected or unsuccessful claims as needed
• Support prior authorization workflows and coordinate with pharmacists, patients, providers, and insurance carriers as appropriate
• Assist pharmacists with prescription processing, order review, and resolution of prescription-related questions or issues
• Work across multiple pharmacy queues based on business needs, including prescription entry, insurance adjudication, copayment collection, order processing, and patient outreach
• Provide professional and responsive customer service to patients by phone, including answering pharmacy-related questions, verifying information, assisting with orders and reorders, and resolving concerns
• Make outbound patient calls as assigned, including outreach related to orders, copayments, and other pharmacy needs
• Collect and accurately document patient copayment information and support invoice creation and order processing
• Maintain accurate documentation and data entry across pharmacy systems
• Protect confidential patient and prescription information and maintain compliance with HIPAA and applicable pharmacy procedures
• Meet established productivity and quality expectations while maintaining a high level of accuracy
• Adapt to changing priorities, processes, technologies, and assigned work queues
• Communicate effectively with pharmacists, supervisors, and team members in a remote work environment
• Independently troubleshoot routine technical or workflow issues and appropriately escalate issues when additional support is needed

Requirements

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-3 years of experience as a Pharmacy Technician in a retail pharmacy environment, preferred
• Active Florida Pharmacy Technician License in good standing
• Prior pharmacy customer service experience, including communicating with patients by phone
• Strong data entry skills with a high level of accuracy and attention to detail