Pharmacy Technician

About This Role

This Pharmacy Technician role is based in a closed-door pharmacy environment, focusing on patient care through phone-based interactions. Technicians will handle various duties, including data entry, prescription processing, claim adjudication, and patient communication, allowing for the development of multiple skillsets within a fast-paced setting.

Responsibilities

• Provide an exceptional customer service experience each day in a phone-based environment
• Enter a high volume of data, processing prescription information with speed and accuracy
• Utilize sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Make outbound calls to patients
• Work through current case queues to problem solve for patient care issues
• Serve as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare
• Maintain patient records with strong attention to detail and confidentiality
• Accurately retrieve all prescription information and verify through doctor calls
• Place welcome calls to newly on-boarded patients and establish a trusted point of contact
• Place outbound calls to patients to create, maintain or update their medication profiles
• Serve as backup support for times of higher patient call volume
• Effectively assist with patient questions over the phone
• Perform in a high volume, fast paced environment to support ExactCare’s nationwide patient base
• Embody AnewHealth’s Core Values in all communications and interactions
• Perform other duties as assigned

Requirements

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time
• Comfortable working in a phone-based environment
• Ability to work independently
• Self-motivated and goal oriented
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
• Thorough drug knowledge
• Pharmacy billing knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations
• Ability to commute to multiple site locations within assigned territory

Benefits

• Medical, dental, and vision coverage
• Flexible spending
• Company-paid life insurance
• Company-paid short-term disability
• Voluntary benefits
• 401(k)
• Paid Time Off
• Paid holidays

Important Details

• Schedule: average of 40 hours per week, with availability outside of normal business hours as needed
• Travel: may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements

About the Company

AnewHealth is one of the nation’s leading pharmacy care management companies, specializing in caring for people with complex, chronic needs. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, the company provides comprehensive pharmacy services, full-service pharmacy benefit management, and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, AnewHealth cares for more than 100,000 people across all 50 states.