About This Role
The Pharmacy Manager provides world-class customer service as a full-time pharmacist, working to satisfy every customer's needs and making every shopping visit an enjoyable experience. This role involves taking responsibility for the overall operation of the pharmacy, maximizing controllable profit, and minimizing expenses, while ensuring compliance with company standards and regulations.
Responsibilities
- Perform all functions of the pharmacy manager, including supporting divisional, corporate, and special promotions
- Perform special projects as determined by the Director of Pharmacy or Pharmacy Operations Managers
- Respond to pharmacy needs for relief coverage and travel locations as needed
- Cover all schedule needs, both routine and emergency
- Demonstrate a commitment to providing customer service that makes all customers feel welcome, important, and appreciated
- Administer immunizations to customers following Harris Teeter’s standing orders and procedures
- Complete clinical services according to relevant caseload
- Dispense or compound medications to customers pursuant to prescriptions, following laws, regulations, policies, procedures, and ethics standards
- Review prescriptions issued by prescribers to ensure accuracy and determine formulas and ingredients needed
- Verify the work of pharmacy technicians and interns, including the accuracy of all prescriptions assembled and the determination of formulas and ingredients needed
- Evaluate new medications and existing medications within a patient profile to ensure that there are no drug interactions prior to filling prescription
- Engage the pharmacy team to maintain appropriate day supply and follow protocol on recalls
- Follow all state and federal laws regarding annual department and personal licensing application/renewal
- Maintain established procedures for quality assurance, security of controlled substances, and disposal of hazardous waste drugs
- Communicate information regarding ongoing special programs with department members when their department or job functions may be impacted
- Adhere to all company, local, state, and federal laws and guidelines, including HIPAA and fraud, waste, and abuse
- Comply with state and federal laws in regards to pharmacy dispensing and the sale of pharmacy and non-pharmacy products
- Promote trust and respect among the team
- Ensure that professional standards, regulations, laws, and applicable guidelines and/or protocols are met by all pharmacy employees
- Check in vendors according to standards
- Adhere to the most updated version of all company policies, procedures, and programs
- Communicate with management about advertising, merchandising, and any errors seen affecting customer experience
