Pharmacy Manager

About This Role

The Pharmacy Manager provides leadership for all staff on their service, supporting organizational, departmental, and service line missions. This role involves developing and recommending short-term plans and goals, incorporating best practices, and meeting regulatory requirements. The individual will also oversee human resource needs, workforce planning, professional development, and budget planning, while partnering with clinical services and the Department of Pharmacy.

Responsibilities

• Exemplify principles of collegiality and collaboration at all times
• Effectively manage and efficiently use all resources
• Balance priorities
• Recommend short-term goals and some long-term goals in alignment with department strategic plans
• Create and maintain a culture of safety and engagement
• Maintain competency as a clinical pharmacist in areas of responsibility
• Perform staff pharmacist duties when necessary
• Sustain professional competence and promote self-development
• Communicate with patients and family members in a friendly, caring, and informative manner
• Preserve confidentiality, privacy, and dignity of patients and visitors, according to policy
• Act as a consultant to the patient family and multidisciplinary staff
• Respond with empathy to patient, families, and other staff members
• Coordinate patient care and facilitate communication between various health team services and members and the patient
• Perform interventions specific to assigned patient population
• Regularly meet with staff to improve communication and to build productive relationships
• Continuously communicate to staff the importance of patient satisfaction, quality of care, and sound financial performance and champion successes and priorities for improving performance in meeting and exceeding patient and customer expectations
• Analyze employee satisfaction data and identify opportunities for improvement
• Collaborate with staff to develop action plans
• Implement and follow through with action plans
• Manage and eliminate process workarounds

Requirements

• Effective clinical provider, counselor, and educator of patients and families
• Ability to mentor, manage, and lead staff in their respective area(s) to provide effective and compliant care and services
• Effective communicator with the ability to transfer knowledge (orally and in writing), train staff, and remediate performance issues
• Ability to work with staff at all levels
• Effective at leading change, expertise in building and leading teams

About the Company

Penn Medicine is dedicated to its tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Its employees shape its future each day.