About This Role
This pharmacy intern role is a learning opportunity to provide patient care and support pharmacists and the pharmacy team in a specialty pharmacy setting. The position focuses on delivering an excellent patient experience while adhering to all state and federal regulations.
Responsibilities
- Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations
- Use pharmacy systems to obtain patient and drug information and process prescriptions
- Model and deliver a distinctive and delightful customer experience
- Learn and champion pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist
- Engage customers and patients by greeting them and offering assistance with products and services
- Resolve customer issues and answer questions to ensure a positive customer experience
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
- Develop strong relationships with customers
- Learn from store and pharmacy team members, field leadership, team members, and customers/patients
- Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
- Review and comply with the Walgreen Co. Pharmacy Code of Conduct
- Perform duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third-party processing, filling, and dispensing prescriptions
- Assist pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns, including patient counseling and other health services (i.e., blood pressure, medication therapy management)
- Immediately report prescription errors to the pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing
- Register all related sales on assigned cash register, collect and handle cash as required
- Take customers to the OTC aisle when possible to assist in locating products
- Handle telephone calls that do not require the personal attention of the pharmacist, including those to physicians
- Assist and support the Pharmacy Department in inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals
