About This Role
The Pharmacy Care Representative works in a team setting to provide excellent customer service that exceeds patient expectations. This part-time role supports pharmacists and technicians in delivering patient care, managing inventory, and ensuring compliance with regulations.
Responsibilities
- Provide and role-model superior customer service; work closely with Pharmacists, Pharmacy Technicians, and other Pharmacy Care Representatives to provide excellent patient care
- Promote and foster "Greet, Ask, and Thank" and H-E-B telephone strategies; direct calls to appropriate Partner
- Receive written prescriptions from customers; obtain and verify demographic and profile-related information
- Receive refill prescription numbers (by phone and at drop-off counter) and obtain profile-related information; process written prescriptions and refill numbers into RXEVO
- Generate prescription-related paperwork; file, retrieve, and maintain prescriptions in the Will-Call area
- Use RXEVO at point of sale (POS) system; ensure procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
- Direct customers to counseling window for Pharmacist consultation
- Obtain and return tills from bookkeeping; process customer transactions at register
- Maintain manual signature capture receipts; scan into RXEVO in a timely fashion
- Properly process and clear prepaid prescriptions
- Ensure all prescription deliveries are finalized; print RX delivery ledger daily
- Complete contact patient queue
- File and maintain prescription hard copies
- Assist Technicians and Pharmacists to ensure complete, efficient production for the shift
- Participate in and assist with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
- Check in and assist customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
- May participate in other professional services activities
- Receive OTC inventory; check delivery for accuracy compared to invoices, contact H-E-B warehouse or vendor if inventory is short
- Stage OTC inventory; break out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
- Comply with Return to Stock SOP to locate prescriptions via inventory management queue
- Ensure caps, vials, bags, etc., are correctly stocked
- Record fridge and freezer temperature logs
- Comply with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
- Comply with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
