Pharmacy Assistant

About This Role

This role supports Cencora's patient and provider support and pharma commercialization services in Canada through its Innomar Strategies business. The Pharmacy Assistant performs specialty pharmacy support and operations activities across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment workflows, ensuring daily work supports turnaround times, accurate documentation, and reliable handoffs.

Responsibilities

• Assist Pharmacist or the Registered Pharmacy Technician in filling prescriptions
• Assist patients picking up prescriptions
• Enter, scan and process prescriptions using Kroll Pharmacy software
• Maintain accurate data in pharmacy files and computer drives
• Verify that customer receives correct prescription(s)
• Maintain workflow through effective task prioritization and teamwork
• Answer the phone and respond to inquiries from internal and external customers
• Screen telephone calls for the Pharmacist(s)
• Order, receive and maintain inventory of medications
• Prepare and process billings, claims, disbursements and related documents
• Review invoices or other documentation
• Pack and ship prescription orders according to established protocols
• Maintain pharmacy records
• Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
• Assist in general housekeeping and administrative duties
• Be assigned other duties and tasks as required from time to time
• May be required to be on standby/on call as part of this role

Requirements

• High school diploma/GED or equivalent experience required
• 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Organized with the ability to multi-task and maintain accuracy
• Excellent communication, customer service and interpersonal skills
• Ability to work independently and in a team environment
• Excellent time management skills
• Working knowledge of pharmaceutical distribution industry
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently