About This Role
Managing the operations of the pharmacovigilance department, including handling adverse event reports, risk management, and safety communication, is the core of this role. The manager ensures compliance with global safety regulations and guidelines for Amgen.
Responsibilities
- Support ICSR processing to ensure high-quality cases in a timely manner to meet all worldwide regulatory authority requirements
- Provide vendors with resources and training to perform their role
- Support the analysis and communication of case QC results
- Lead development and delivery of training materials for case management conventions
- Support resolution of case related specific queries
- Manage multiple business partner relationships for case management
- Support reviews of contract wording for case related data exchange
- Monitor compliance regarding regulatory submissions and/or contractual wording for data exchange
- Assign tasks within Case Management to direct and indirect reports
- Support management of staff within Case Management
- Escalate case processing issues
- Provide audit and external inspection support
- Undertake activities delegated by the QPPV as detailed in the PV System Master File and maintain a state of inspection readiness
- Be representative and point of contact for Health Authority Inspection and Internal Process Audits within the remit of role and responsibility
- Perform other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by his/her supervisor
- Manage day-to-day vendor management issues
- Interact with other local safety offices
- Ensure case processing timelines for AE intake, triage and submission are met
- Assess workload to assist in resource management
- Support on-boarding and on-going training of vendors
- Attend management meetings with vendors
- Support analysis of QC trends
- Support generating, communicating, and archiving of reports of QC findings
- Support audits of CAPAs and other actions/recommendations for ICSR quality related measures
- Perform case review as required
- Lead development and delivery of convention-related training material
- Support training of local office staff
- Perform US case follow up activities
- Perform BP reconciliation as required by safety agreement
- Generate and distribute performance metrics (submission compliance, volumes, turnaround times)
- Support reviews of contract wording for case related data exchange
- Support regulatory inspection and support for vendor audits/inspections
