This Staff Pharmacist role is critical in transforming healthcare for customers by improving access, lowering costs, and being a trusted partner in health. You will cultivate a culture of excellence in the pharmacy, acting as a role model and demonstrating genuine care for patients. The position supports the Pharmacy Manager in leading and directing the pharmacy team, and you will be accountable for the management, oversight, and operation of all aspects within the pharmacy.
Responsibilities
Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Take direction from the Pharmacy Manager and oversee the pharmacy as their proxy during bench shifts without overlap
Strengthen pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
Provide feedback about pharmacy team performance to the Pharmacy Manager as needed
Assume Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
Support safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—WeCARE workflow procedures and utilizing safety guardrails at every workstation
Contribute to positive patient experiences by demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offer and deliver immunizations to keep patients healthy; engage and support Pharmacy Technicians to learn to immunize
Support the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products
Partner with the Pharmacy Manager to ensure pharmacy operations are compliant with appropriate state Board of Pharmacy regulations at all times
Escalate issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
Support the Pharmacy Manager by writing the pharmacy schedule if/as directed
Maintain relevant clinical and technical skills for the job as the industry evolves (including company-required trainings and CMEs)
Actively seek opportunities to expand knowledge to better support patients
Support access to care and help improve patient outcomes through pharmacist-delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible
Empower the pharmacy team to provide holistic care at every step in the patient care journey
Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles
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Comply with CVS Health policies and procedures to help support patient safety and controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace
Help support safe, accurate, and efficient prescription fulfillment by following—and directing the pharmacy team to follow—WeCARE workflow procedures at every workstation
Execute required quality assurance procedures and corresponding responsibilities, including verification, DUR, and patient safety event recovery and reporting obligations
Work verification queue following current workflow best practices to ensure prioritization of the most urgent prescriptions while balancing home store and community work, where applicable
Proactively step into other workstations (pick-up, drive-thru, drop-off, production) to support patients, the team, and the effective progress of workflow as called for by the digital workstation assignment board and/or real-time business needs
Execute, and ensure entire pharmacy team executes all inventory expectations and best practices, specifically the timely checking in and putting away of orders, cycle counts, returns to stock, StrongPak, etc.
Protect cold-chain product integrity by completing required temperature logs and appropriately managing temperature excursions
Maintain oversight of controlled substances, following accurate record keeping and complying with all applicable purchase, receipt, storage, and dispensing laws and regulations which include ordering CIIs via CSOS, checking in controls via CFRx, and storing in a secured location at all times
Attend to BOH of high-shrink items to ensure appropriate check-in, disposition, and dispensing practices
Manage vaccine inventory carefully and effectively to mitigate waste and ensure product is on-hand to meet scheduled and unscheduled patient demand
Support the pharmacy team in maintaining a healthy in-stock level to fulfill prescription orders, including ordering, receiving, and classifying medications; order management may include controlled substances and PSE products
Follow, and ensure entire pharmacy team abides by, all state Board of Pharmacy regulations, including state-mandated ratios, state-mandated quality assurance reporting where applicable, proper filing of written and electronic prescription and invoice records, and regulatory records box compliance
Support access to care and help improve patient outcomes through pharmacist-delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Birth Control, etc.) where permissible
Empower the pharmacy team to provide holistic care at every step in the patient care journey
Position self at pick-up and/or drive-thru (where applicable) to actively ring out patients, provide counseling, offer immunizations and other patient care services, and provide differentiated service when called for by the digital workstation assignment board and/or real-time needs of the business
Be knowledgeable and engaging when talking to patients about digital and loyalty offerings
Welcome and encourage patients to add front store products to their pharmacy order at pick-up; lead by example and coach the pharmacy team to do the same
Ensure the pharmacy team is calling the front store for register back-up (as allowed by state Board of Pharmacy guidelines) when patient lines get long
Exercise judgment as to when to have pharmacy team members and then front store colleagues open additional pharmacy registers to keep patients moving
Engage with prescribers and insurance representatives, and/or support the pharmacy team in doing so, to resolve barriers to patient care, including prior authorization, formulary changes, copay concerns, etc.
Ensure the pharmacy team is answering the phone and/or returning patient phone calls in a prompt and timely manner; answer the phone personally when best-positioned to do so by workflow needs
Review patient feedback in myCustomer Connection (mCC) and close the loop with patients as required
Deliver counseling to patients and caregivers on key elements of pharmaceutical therapy, matters that in the pharmacist's professional judgment are significant, and specific points pertaining to unique patient circumstances, as directed by workflow, register prompts, and/or state regulations
Execute, and ensure pharmacy team executes, all patient care at pick-up prompts and offers, as well as all patient care outreach and burst calls as directed by Patient Care Central
Offer relevant immunizations at the register and by phone to keep patients healthy; ensure pharmacy team does the same
Deliver immunizations by appointment and when requested by walk-ins; follow all immunization program policies and procedures to ensure patient comfort, safety, and privacy during each step of the immunization process
Supervise any Tech Immunizers actively vaccinating during the shift to promote safe and appropriate technique
Assume responsibility for the direct supervision, control, maintenance, and security of the pharmacy, and management of the pharmacy team, when serving as the primary pharmacist-on-duty
Quarterback the pharmacy team: lead colleagues to align on the top priorities for the shift and ensure all required work is delegated, followed up on, and completed on time
Direct colleagues to rotate and/or change tasks throughout the shift as required
Observe the pharmacy team in workflow and at the register to ensure all regulations, guidelines, best practices, SOPs, and company standards are followed
Provide in-the-moment feedback and coaching when needed, and communicate ongoing performance feedback to the Pharmacy Manager to inform and/or deliver any required coaching/counseling, performance reviews, etc.
Ensure pharmacy team members are starting and ending shifts promptly as scheduled to keep payroll in line with demand
Ensure pharmacy team members are taking all meal and rest breaks as required by company policy and state law
Document appropriately any pharmacy team member callout or no-show; work with pharmacy team to identify and implement coverage
Escalate emergent staffing issues to Pharmacy Manager, Store Manager and/or other leaders to identify adequate coverage to support operations
Support and oversee the training of new pharmacy team members as needed/as directed; encourage Technicians to train and certify as immunizers; teach, coach, and oversee Tech immunizer training and skill development
Contribute to a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; build psychological safety by opening the door for feedback and taking relevant action
Ensure timely review of all internal communications, including myWork and store email, as needed throughout the shift
Actively build operational acumen by reviewing reporting to derive insights and improve pharmacy performance
Perform root-cause analysis as needed to address workflow, inventory, service, or other operational opportunities with and for the Pharmacy Manager
Requirements
Bachelor's degree required
Doctorate preferred
Active Pharmacist License in the state where the District is located
1 to 3 years of prior relevant work experience preferred
3 to 5 years of prior relevant work experience preferred
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: ability to concentrate on a task over a period of time, pivot quickly from one task to another to meet patient and business needs, and confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: actively look for ways to help people, and do so in a friendly manner; notice and understand patients’ reactions, and respond appropriately
Communication Skills: use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning: ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Issue Resolution: identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
Physical Demands: be mobile and remain upright for extended periods of time; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; move fingers repetitively; extend hand(s) and arm(s) multiple directions to place, move, or lift items; control precision; stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects; express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately; have the ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager
Nice to have:
1-2 years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in other locations across the market as business needs require
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Employee stock purchase plan
Family leave
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Prescription drug insurance
Professional development assistance
About the Company
At CVS Health, the focus is on transforming health care for customers and making the company a great place to work. They help people navigate the health care system and their personal health care by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within their Retail locations, they bring this promise to life with heart every day. The company values and is committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. They proudly support and encourage people with military experience as well as military spouses to apply for job opportunities.
CVS Health is the leading health solutions company, delivering care like no one else can.
