RemoteFull timeMid levelPosted today
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Job Scope
- Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
- Guide families through service options, helping them make decisions.
- Take ownership of each assigned case from intake to aftercare.
- Anticipate client needs and proactively guide them through each step of the journey.
- Act as the bridge between the family and operations team to ensure flawless execution.
- Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
- Guide families through the farewell process, including final moments, messages, and rituals.
- Perform gentle grooming, cleaning, and preparation of pets for farewell.
- Handle pets with the utmost respect, treating every pet as a beloved family member.
- Support pet transfers and collection when required.
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