This pet care assistant role supports the veterinary medical team in providing excellent care for pets, ensuring a happy, welcoming, friendly, and efficient environment. The assistant influences clients to return and refer others, working in a fun team environment with opportunities for career growth and learning.
Responsibilities
Live and exemplify the Five Principles of Mars, Inc. within self and team
Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician
Set up fecals, smears, and skin scrapings as allowed by state rules and regulations
Maintain the flow of the Cycle of Service in accordance with position
Provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets
Serve as support to the Client Services Coordinator staff on an as-needed basis
Hold or restrain pets during examination, treatment, or inoculation
Prepare routine in-house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations
Monitor the comfort of hospitalized patients
Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician)
Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician)
Clean the surgical suite and instruments
Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols
Other job duties as assigned
Requirements
Ability to multi-task, managing multiple tasks at one time; quickly and accurately shifting attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; correctly spells commonly used English words and job specific terms; demonstrates exceptionally strong written and verbal communication skills
Organizational ability: demonstrates a systematic approach in carrying out assignments; is very orderly and excels at cutting through confusion and turning chaos into order
Problem solving skills: demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions
Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service; gains and shows personal satisfaction from delivering great service
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions
Mathematical ability: ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
Computer skills: comfortably and confidently uses a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.)
Initiative: shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures; takes on additional responsibility when both big and small tasks need to be done
Integrity: firmly adheres to the values and ethics of Banfield Pet Hospitals; exhibits honesty, discretion, and sound judgment
Cooperativeness: willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others
Flexibility: open to changing situations and opportunities and is willing to perform all tasks assigned
Independence: able and willing to perform tasks and duties without supervision as appropriate
Tolerance for Stress / Resiliency: maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations
Ability to work at a computer for long periods of time
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
Sufficient ambulatory skills to perform duties while at hospital
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
Good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
High School Diploma preferred
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
One year of related experience required with customer service preferred
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Generous Retirement Plans (401(k) and Roth) with a generous company match
Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
Paid Time Off and Holidays
Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions
Associate Life Insurance (company-paid) & Supplemental Life Insurance
Back-Up Child and Elder Care & Family Support Resources
Fertility and Family Building Support
Digital Exercise Therapy
Voluntary Protection Benefits for hospital stays, critical illness, and accidents
Legal Plan
Identity Protection
Commuter Benefits
Three Free Optimum Wellness Plans for Pets
Exclusive Discounts on products and services
Important Details
Schedule: Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job; requires special hours including working weekends and evenings
About the Company
Banfield Pet Hospital is dedicated to making a difference in the lives of pets and clients through client education and effective communication. They strongly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced, believing that embracing inclusion and diversity enables them to live their Purpose: A BETTER WORLD FOR PETS.
Banfield Pet Hospital was founded in Portland, Ore.
