About This Role
This leadership-development position is responsible for learning and executing the full scope of the Personal Training Director role while continuing to personally service Personal Training clients. The role supports the Personal Training Director in leading the department at an assigned club location, developing trainers, driving revenue and enrollment performance, and delivering an exceptional member experience.
Responsibilities
- Learn and execute the full scope of the Personal Training Director role under the direction of the Personal Training Director
- Support the recruitment, onboarding, and development of Personal Trainers at the assigned location
- Assist in conducting team meetings and Trainer 1:1 meetings, providing direction, motivation, and guidance toward individual and Company goals
- Coach Personal Trainers on session delivery, program design, client communication, and Company service standards
- Complete all assigned leadership development coursework and Director readiness requirements within Company-established timeframes
- Model Company standards and Core Values on the training floor at all times
- Personally service qualifying Personal Training sessions and maintain an active personal client base
- Deliver professional, results-driven Personal Training sessions consistent with Company programming standards
- Conduct CrunchONE Kickoff sessions and convert qualifying sessions into Fixed Recurring Personal Training agreements
- Maintain personal client retention, client lifespan, and enrollment performance against Company targets
- Support achievement of the department
- Support achievement of CrunchONE Kickoff attachment, completion, and conversion targets at the location
- Support local marketing initiatives, member engagement events, and Company-approved social media content
- Drive retail and supplementation sales performance (e.g., dotFIT, PES/PE Science, or other Company-approved retail programs)
- Ensure clients receive proper documentation, including client folders and accurately logged program and meal-plan records, in accordance with Company standards
- Ensure clients receive scheduled monthly results reviews and ongoing accountability consistent with Company standards
- Use Company dashboards and reporting tools to identify and re-engage at-risk clients
- Accurately record all hours worked, sessions, and events in Workday and Company-designated systems
- Maintain all required certifications and qualifications, including current CPR and AED certification and applicable NASM or other Company-approved certifications, and keep credentials current in Company systems (e.g., ClubConnect)
- Complete all required onboarding and ongoing coursework through Company-designated platforms (e.g., MindTickle, ClubConnect)