About This Role
Directing personal training operations and driving sales is the core of this role within the Maxx Fitness team, focusing on expanding the personal training client base and programming. This position is ideal for an experienced, creative, and reliable candidate who can make a significant impact in a dynamic, growing organization.
Responsibilities
- Sell personal training programs
- Communicate daily and monthly game plan to all trainers, managers, and staff
- Provide superior customer service to all members and clients
- Recruit, hire, train, and coach the personal training staff
- Work daily on filling the PT schedule with training sessions and consults
- Input personal trainer's availability and book out their weekly sessions
- Render daily completed training sessions each day
- Submit weekly trainers payroll on Monday, ensuring sessions were properly rendered
- Drive existing member traffic through personal training sales at a rate of 2% each month along with promotions and in-club events
- Work to create a strong and sustainable PT presence in the club
- Acquire talent by calling personal trainer applicants to pre-screen for interviews
- Promote personal trainer bios, collecting them for the company website
- Collect monthly employee performance reviews
- Perform new member calls and emails daily using the club PT email
- Email and call members who did not book consultation appointments
- Confirm client weekly training appointments for all trainers
- Set aside a day each week to interview new trainers along with the general manager
- Tour guests and conduct memberships in all downtime
- Help answer the phones at the front desk in all downtime
- Meet with every new member and sell personal training programming through customized software
- Act as the main salesperson for Personal Training programming
- Work directly with the General Manager on front desk staff training to achieve a 70% appointment set rate each month
Requirements
- Demonstrated experience managing and growing a personal training client base
- Minimum 2 years experience in the fitness industry
- Demonstrated ability to drive sales both personally and through support of membership staff
- Demonstrated ability to hit budgets/goals
- Enthusiastic, energetic, personable, and friendly
- Passionate, intelligent, and knowledgeable regarding the fitness industry
- Excellent communication, time management, organizational, and follow-up skills
- Good communication skills
