About This Role
This leadership role ensures that members receive a high-quality fitness experience by overseeing the personal training department. The director is responsible for upholding company standards, leading by example, and serving as the club's primary fitness expert.
Responsibilities
- Maintain a fully engaged and high-performing fitness team that aligns with company values and goals
- Hire, develop, and manage the performance of qualified Personal Trainers
- Train and develop Membership and other staff as needed regarding fitness and supplementation presentations, emphasizing their impact on membership retention
- Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
- Offer career growth and advancement opportunities as warranted
- Manage the Personal Trainer schedule, including staying within budgeted non-session hours as submitted to and approved by the General Manager
- Mediate club employee relations matters for all club fitness employees
- Discipline staff under the guidance of your direct supervisor
- Ensure that all Personal Trainers are delivering high-quality programs to their clients
- Develop weekly work schedules for fitness staff
- Ensure that staff properly records their Time & Labor
- Ensure that staff comply with Time and Labor guidelines, and manage overtime in accordance with company guidelines
- Provide member service and support related to fitness servicing issues
- Assist members and encourage their involvement in fitness services
- Achieve monthly, quarterly, and yearly revenue objectives set forth by the Company with regards to Fitness services and Supplements
- Hire, train, and develop new Personal Trainers
- Regularly train staff on industry updates and teach Personal Trainers to be continually successful and ensure that all clients are trained professionally
Requirements
- Knowledge of Crunch Certified Fitness Program, including program software (dotFIT, ABC/Datatrak, Crunch-U, VFP, Styku, where applicable)
- Knowledge of Fitness technique and program design
- Ability to adjust and operate all club equipment
- Experience in coaching/motivating groups
- Strong leadership, interpersonal, and communication skills
- Ability to generate, maintain, and demonstrate a friendly, enthusiastic, and positive attitude
- Strong member service focus
- Professional response to requests and inquiries from guests, members, and staff
Benefits
