About This Role
This Pre-Litigation Case Manager role is a key connection between clients and the legal team, ensuring each case receives attention, organization, and advocacy from intake through resolution. It suits an experienced case management professional who leads with empathy, thrives in a collaborative environment, and takes pride in client service that makes a real difference.
Responsibilities
- Work together with attorneys as a team to provide clients with intelligent, compassionate, and determined advocacy
- Maximize compensation for harms caused by wrongful actions of others
- Give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible
- Ensure that, at the end of every case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to their harm
- Work and motivate team members according to the values of Parnall Law Firm
- Attend firm-wide huddle every Monday at 8:00 AM
- Attend daily team mini huddles Tuesday through Friday at 8:00 AM
- Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
- Contact new clients within 24 hours of being retained to complete intake questionnaire
- Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
- Ensure outstanding tasks do not exceed 50 at any given time
- Complete case analysis within 3 weeks of receiving insurance confirmations
- Schedule...
Requirements
- Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
- Strong understanding of state, local, and federal court rules
- Strong empathy for injured clients
- Exceptional communication skills, verbal and written
- Confidence and motivation to exceed expectations
- Professional attire and demeanor
- Desire to learn, develop, and motivate team members
- Excellent organizational and time-management skills
- Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
- Ability to pass a background check
Benefits
- Full benefits package: comprehensive health, dental, and vision insurance
- Life and long-term disability insurance
- 401(k) plan
- Generous PTO plus select paid holidays
- Opportunities for community outreach
- Annual company goal trip
- Positive, fulfilling environment where learning, growing, and supporting one another are part of the culture