About This Role
The Personal Banker plays a dual role within the banking center, providing both Teller and New Account services. This position involves a high level of interaction with customers and employees, requiring effective communication and a commitment to high-quality customer service and a positive banking experience for all.
Responsibilities
- Open and close personal and commercial accounts
- Maintain accounts
- Process teller transactions, including cashing checks, receiving and processing deposits, withdrawals, and transfers
- Balance teller cash drawer
- Answer phones
- Handle safe deposit entry
- Answer customer questions and resolve related account problems
- Provide other assistance as requested
- Be well versed in the Bank’s available products and services
- Open and close accounts in the Business Process Manager software, including personal and business checking, savings, IRAs, and Certificates of Deposit
- Discuss new account documentation with customers
- Order checks and debit cards
- Prepare documentation for new accounts under the Bank’s CIP/BSA policies
- Follow up on requests from clients and loan officers in a timely manner
- Deposit funds received from customer and obtain receipt for customer
- Execute wire transfers
- Provide information to current and prospective customers regarding interest rates, account charges, and other pertinent account information
- Operate and maintain a cash drawer
- Maintain accurate details of each transaction
- Prepare daily general ledger entries
- Perform vault functions, as necessary
- Assist with daily balancing of coin machine
- Assist existing and potential customers with product and service inquiries
- Balance teller drawer, daily
- Verify accuracy of posted transactions
- Promote and cross-sell the Bank’s products and services
- Make concentrated effort to solve customer problems
- Promote and maintain positive relations with all contacts, customers, and potential customers
- Comply with all department and company policies and procedures
- Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures
- Comply with federal and state regulations as well as all established Bank policies and procedures
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- At least one year of banking experience working in new accounts, as a teller, or in lending
- At least six months of cash handling experience
- Strong customer relations and interpersonal skills
- Ability to type, use a computer efficiently, and use a 10-key calculator
- Proficiency with Microsoft Office Suite
- Ability to handle large quantities of currency while maintaining accuracy
- Good problem-solving skills, solid decision-making and effective communication
- Ability to prioritize and organize work activities
- Mental concentration for handling frequent interruptions and working in a fast-paced environment
- Ability to work in high-pressure situations and a stressful atmosphere while remaining composed
- Ability to stand for most of the workday
- Ability to lift, carry, or move heavy boxes or bags of currency and coin, weighing up to 25 pounds
- Must be able to be physically present in the Bank to perform job duties
Important Details
- Schedule: flexible hours as scheduled, Monday through Saturday
- Work locations: any of the bank’s locations as needed
About the Company
Texas Regional Bank is an Equal Opportunity Employer.
