Personal Banker

About This Role

The Personal Banker plays a dual role within the banking center, providing both Teller and New Account services. This position involves a high level of interaction with customers and employees, requiring effective communication and a commitment to high-quality customer service and a positive banking experience for all.

Responsibilities

• Open and close personal and commercial accounts
• Maintain accounts
• Process teller transactions, including cashing checks, receiving and processing deposits, withdrawals, and transfers
• Balance teller cash drawer
• Answer phones
• Handle safe deposit entry
• Answer customer questions and resolve related account problems
• Provide other assistance as requested
• Be well versed in the Bank’s available products and services
• Open and close accounts in the Business Process Manager software, including personal and business checking, savings, IRAs, and Certificates of Deposit
• Discuss new account documentation with customers
• Order checks and debit cards
• Prepare documentation for new accounts under the Bank’s CIP/BSA policies
• Follow up on requests from clients and loan officers in a timely manner
• Deposit funds received from customer and obtain receipt for customer
• Execute wire transfers
• Provide information to current and prospective customers regarding interest rates, account charges, and other pertinent account information
• Operate and maintain a cash drawer
• Maintain accurate details of each transaction
• Prepare daily general ledger entries
• Perform vault functions, as necessary
• Assist with daily balancing of coin machine
• Assist existing and potential customers with product and service inquiries
• Balance teller drawer, daily
• Verify accuracy of posted transactions
• Promote and cross-sell the Bank’s products and services
• Make concentrated effort to solve customer problems
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Comply with all department and company policies and procedures
• Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures
• Comply with federal and state regulations as well as all established Bank policies and procedures
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• At least one year of banking experience working in new accounts, as a teller, or in lending
• At least six months of cash handling experience
• Strong customer relations and interpersonal skills
• Ability to type, use a computer efficiently, and use a 10-key calculator
• Proficiency with Microsoft Office Suite
• Ability to handle large quantities of currency while maintaining accuracy
• Good problem-solving skills, solid decision-making and effective communication
• Ability to prioritize and organize work activities
• Mental concentration for handling frequent interruptions and working in a fast-paced environment
• Ability to work in high-pressure situations and a stressful atmosphere while remaining composed
• Ability to stand for most of the workday
• Ability to lift, carry, or move heavy boxes or bags of currency and coin, weighing up to 25 pounds
• Must be able to be physically present in the Bank to perform job duties

Important Details

• Schedule: flexible hours as scheduled, Monday through Saturday
• Work locations: any of the bank’s locations as needed

About the Company

Texas Regional Bank is an Equal Opportunity Employer.