Personal Banker

About This Role

The Personal Banker serves as the initial point of contact for many customers, setting the standard for the banking experience. This role involves building relationships, providing empathetic problem-solving, and delivering unparalleled banking services.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans, and provide support for any service or account maintenance issues
• Use good judgment in every situation to do what is right for each customer
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients, aiming to be their primary point of contact
• Provide advice and guidance to help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Requirements

• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Nice to have:

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers' money, and building trust so clients feel comfortable and safe

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program

Important Details

• Schedule: Monday-Friday, 7:45am-6:15pm with rotating Saturdays, 8:45am-1:15pm

About the Company

Since 1868, Frost has dedicated its expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.