About This Role
The Personal Banker supports customers with their routine banking needs, including opening accounts and processing transactions, while ensuring all documentation and regulatory requirements are accurately met. This role emphasizes operational execution, compliance, and service quality, providing a positive customer experience within established guidelines and supporting branch operations through consistent, accurate execution of banking activities.
Responsibilities
- Create a welcoming environment and communicate professionally and effectively with customers and team members
- Demonstrate a strong commitment to service excellence and consistently deliver high-quality customer service
- Apply strong critical thinking and problem-solving skills to resolve and/or identify financial solutions for new and existing customers
- Ensure all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policy
- Apply strong attention to detail and procedural discipline to ensure compliance and risk mitigation
- Maintain accountability for assigned work and follow all internal controls, security, and audit standards
- Provide a complete range of customer service, including opening all types of new accounts, credit cards, and cross-selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
- Actively contribute to help meet the banking center's goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as commercial Lending, Mortgage, insurance, investments, Merchant Services, Wealth Management or Treasury Management
- Support branch operations by assisting the teller line as needed to maintain service flow
- Participate in job-specific training and other various Bank training programs, as necessary
- Maintain current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
- Maintain current knowledge and comply with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
- Maintain current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
- Perform other related duties as required and assigned
Requirements
- High School Diploma or GED
- 1 year of financial service industry experience
- Demonstrated ability to retain and apply detailed procedural and regulatory information
- Strong attention to detail, accuracy, and accountability
- Ability to learn and adapt to new information, procedures, and technology platforms
- Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)
- Bilingual in English and Spanish
- Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate
Nice to have:
- Bachelor's degree in business, marketing or related field
- Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP
Important Details
- Reports to: Banking Center Manager
- Training: All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function.
About the Company
In all situations, employees must ensure that…
