About This Role
Building meaningful, lasting relationships and providing exceptional service to clients is the core of the Personal Banker role at First Fidelity Bank. This position suits service-minded individuals who enjoy helping clients achieve their financial goals and being a positive presence in their community.
Responsibilities
- Create a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels.
- Provide a superior level of service by identifying clients’ needs and recognizing opportunities to offer Bank products and services.
- Engage in professionally curious conversations with prospective and existing clients to uncover service opportunities.
- Ask questions to understand what is important to the client and how the Bank can help meet their financial needs.
- Use a consultative approach while tailoring recommendations and solutions.
- Present options to clients about ways to make their banking more beneficial, easy, and convenient.
- Work to align client expectations with the Bank’s capabilities to achieve desired outcomes.
- Explain product and account features, statements, and service charges in an easily understandable manner.
- Develop strong relationships with colleagues to introduce clients to specialists for specific financial needs.
- Provide prompt, efficient, and accurate service in response to client requests, inquiries, or problems.
- Open new accounts and assist with Teller transactions as needed, ensuring accurate cash handling and positive client relations.
Requirements
- A minimum of six months’ work experience providing customer service support or cash handling experience in financial services, retail sales, or other goal-oriented environments.
- Previous teller and sales experience preferred.
- Proficient knowledge of bank products and services.
- High school degree or equivalent required; some college preferred.
Benefits
- Opportunities for training, development, and advancement within the Bank.
- A caring workplace where employees enjoy coming to work and build lasting relationships.
Important Details
- Schedule: May require long periods of standing or sitting.
- Physical requirements: Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.
- May require long periods of typing and repetitive motion.
- May be required to work a flexible, rotating shift.
Application Process
- Submit your application through the designated platform.
About the Company
