About This Role
The Personal Banker creates a welcoming environment for customers, assisting them with new deposit accounts, consumer loan applications, and various banking transactions. This role involves providing comprehensive information on deposit and loan products and actively cross-selling the bank's offerings.
Responsibilities
- Greet customers promptly upon their arrival in the bank lobby
- Conduct professional interactions with customers throughout all transaction processes
- Open new accounts (checking, savings, certificates of deposit, and IRAs)
- Order checks for customers and produce temporary checks
- Issue ATM Debit cards
- Open safe deposit boxes and provide access to boxes for customers
- Promptly answer phones
- Provide customer service, answering questions about accounts and providing research as requested
- Help customers with Online Banking and Mobile Banking
- Process deposits, cash checks, and change orders for customers
- Process night drop deposits and mail deposits
- Maintain records for audit
- Sell Cashier's Checks, Money Orders, and Gift Cards
- Balance Cash Vault daily
- Redeem Savings Bonds
- Prepare Compliance Audits as required for Internal Audits
- Input new accounts (Loans, DDA, and Savings)
- Process stop payment requests and input on the system
- Process wire transfer requests and prepare Wire Transfer forms for the Wire Department
- Answer phones, research, and balance customer accounts
- Balance and supply ATM weekly
Requirements
- Excellent organizational skills
- Ability to communicate in a professional manner and quickly assess and prioritize customer needs, even with upset or angry customers
- Excellent verbal, written, and interpersonal communication skills, including the ability to genuinely convey respect, dignity, and cheerfulness with all levels of staffing
- Ability to coordinate with employees across department lines
- Ability to use sound judgment when routing calls and providing information to callers
- Regular and punctual attendance
- Knowledge and use of computers and 10-key machines
- Ability to handle confidential information in a professional manner
- Ability to complete assigned tasks within provided deadlines
- Ability to work in a fast-paced environment
- Ability to exhibit sound judgment in making decisions related to the overall health of the bank
- Ability to work extended periods of standing, sitting, and computer use
