Personal Banker

About This Role

This role as a Branch Banker within PNC's Retail organization focuses on acquiring and deepening the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve financial well-being and collaborate with ecosystem partners to grow customer share of wallet.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities
• Manage the customer experience by identifying opportunities to improve the customer's financial well-being
• Collaborate with ecosystem partners to grow customer's share of wallet
• Position PNC solutions to drive new revenue and customer loyalty
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
• Demonstrate heightened scrutiny to identify and avoid loss
• Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner

Requirements

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
• Able to leverage information in creating customized customer solutions
• Able to assess and effectively manage all of the risks associated with business objectives and activities to ensure adherence to and support PNC's Enterprise Risk Management Framework
• Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties, or a comparable combination of education, job specific certification(s), and experience (including military service)
• 3+ years experience
• Bilingual Spanish preferred

Benefits

• Incentive eligible with payment based upon company, business, and/or individual performance
• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

Important Details

• Application deadline: 27 August 2026

About the Company

At PNC, people are the greatest differentiator and competitive advantage in the markets served. The company fosters an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.