This role as a Branch Banker within PNC's Retail organization focuses on acquiring and deepening the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve financial well-being and collaborate with ecosystem partners to grow customer share of wallet.
Responsibilities
Acquire and deepen the branch customer base through proactive sales and service activities
Manage the customer experience by identifying opportunities to improve the customer's financial well-being
Collaborate with ecosystem partners to grow customer's share of wallet
Position PNC solutions to drive new revenue and customer loyalty
Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Create customer loyalty and grow customer share of wallet through a differentiated customer experience
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty
Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
Demonstrate heightened scrutiny to identify and avoid loss
Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner
Requirements
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Able to leverage information in creating customized customer solutions
Able to assess and effectively manage all of the risks associated with business objectives and activities to ensure adherence to and support PNC's Enterprise Risk Management Framework
Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties, or a comparable combination of education, job specific certification(s), and experience (including military service)
3+ years experience
Bilingual Spanish preferred
Benefits
Incentive eligible with payment based upon company, business, and/or individual performance
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Important Details
Application deadline: 27 August 2026
About the Company
At PNC, people are the greatest differentiator and competitive advantage in the markets served. The company fosters an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.
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