About This Role
This role focuses on ensuring members' financial needs are met by conducting thorough financial assessments and recommending appropriate products and services. The Member Relationship Officer will generate leads, build new relationships, and maintain existing ones, all while providing an excellent member experience.
Responsibilities
- Negotiate, sell, and build relationships effectively
- Prospect, build a pipeline, and close sales opportunities
- Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships
- Originate new members through various sources to ensure continued growth for the credit union
- Work within a teamwork environment to develop a retention strategy for new and existing members
- Generate referrals for credit union services, including Investment, Insurance, Business Services, and Mortgages
- Manage the salesfloor by greeting members, directing them to appropriate areas, and ensuring their needs are met
- Gather information, analyze facts, and educate members on appropriate products/services to provide one-point resolution
- Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization
- Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to members
- Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity
- Work in union with respective Community Development Officers to develop and strengthen relationships within the community and with community partners (Select Employee Groups)
- Conduct member financial transactions, including originating, processing, and closing any consumer loan products
- Identify the right mortgage product for member needs, initialize the process, gather information for processors and underwriters, establish follow-up with internal partners and members, and provide a good member experience throughout the process
- Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations and security standards
- Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff
- Exhibit a desire for continuous education to ensure personal growth and achievement to better serve members
- Participate in meetings, conference calls, and events as assigned
- Demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
