About This Role
The Personal Banker acts as the primary customer contact within each branch, building and managing lifelong relationships with both consumer and business clients. This role suits a candidate with a genuine interest in understanding financial needs and priorities, who can recommend products and services, process transactions, and assist with complex needs such as lending, small business services, investments, and retirement.
Responsibilities
- Display a friendly, positive attitude when serving both internal and external customers
- Possess strong customer service skills
- Build relationships with customers that go beyond one interaction
- Focus on customer long-term financial needs
- Engage customers in meaningful financial conversations that include understanding what
- Inform customers of appropriate options available to help achieve financial goals
- Proactively follow up with customers on commitments, satisfaction, and ongoing financial conversations to build lifelong relationships
- Demonstrate awareness and respect for customers
- Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customers
- Execute problem resolution steps in compliance with Oxford Bank protocols
- Listen carefully to customers, displaying empathy for any situation
- Take ownership of the issue and follow up to ensure the issue is resolved
- Follow Oxford Bank Cultural Values (Core Values)
- Exhibit a high degree of integrity, trustworthiness and professionalism, all the time
- Manage risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit procedures
- Learn the features, fees and benefits of products and services that help meet customer needs
- Seek opportunities for self-guided learning and embrace coaching and feedback from fellow team members
- Lead by example to create an inclusive and professional environment where all team members are treated with respect and diversity is valued
- Demonstrate genuine care for every team member, taking the initiative to assist others
- Participate in meetings and share ideas to help achieve team objectives
- Handle cash; process teller transactions, vault duties, ITM/ATM assistance
- Ensure operational excellence and internal/operational audit responsibilities
- Open and close accounts, account servicing and maintenance, and routine bank transactions
- Perform any other tasks as needed and assigned by management
- Be accountable for maintaining performance standards, branch goals, and to contribute to the overall growth objectives of the branch and the bank (Goals are established and reviewed on an an annual basis)
