About This Role
The Personal Banker provides exceptional customer service, handling cash transactions and recommending bank products and services to support customers' financial success. This role operates in a high-volume sales environment and involves evaluating customer relationships.
Responsibilities
- Provide exceptional customer service, involving receipt and payment of cash
- Evaluate new and existing customer relationships and recommend bank products and services
- Follow established policies in accordance with the bank and supervisor's direction
- Achieve monthly new account production as assigned by upper management
- Participate in an active sales environment that may require in-store aisle prospecting
- Process deposits and pay out funds in accordance with bank procedures, record all transactions accurately, and balance each day's operations
- Receive cash and checks for deposit, verify amounts, and look for check endorsements
- Examine cash carefully to guard against acceptance of counterfeit checks and identification
- Enter transactions into computer and issue customer receipts
- Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
- Process Western Union wires and cash advances
- Cross-sell bank services and products
- Provide bank services to a diverse customer base, including a large Spanish-speaking population
- Perform other tasks requested by supervisors as they relate to the bank and its functions
Requirements
- At least 18 years of age
- High school diploma, high school equivalency, or currently attending high school
- Six months of work experience in a retail or customer service environment preferred
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Successfully pass background investigation according to company policy
- Ability to get along with co-workers and work effectively in a team environment
- Regular and predictable attendance and punctuality
- Approval limits will be based upon established authority levels
- Required to stand or walk for extended periods of time dependent upon branch location
- Ability to work in a high volume, stressful, and noisy environment
- Ability to operate a computer and other office machinery
- Ability to lift up to 50 lbs.
Important Details
- Schedule: prepared based on business need and subject to change at any time
About the Company
FCBI is an Equal Opportunity Employer and a Member FDIC, Equal Housing Lender.