Personal Banker

About This Role

The Personal Banker role at Guaranty Bank & Trust offers a holistic experience for customers by combining traditional Teller and New Account duties. This position is for an individual eager to drive change, foster a fun and inclusive work environment, and bring creative ideas to the people experience through the lens of the company's core values.

Responsibilities

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis
• Ensure all cash and coin is secured in accordance with bank policy when not in use
• Consolidate and balance daily transactions
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks
• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Open new accounts, including consumer and business accounts
• Take ownership of the customer experience including on-boarding and resolving service issues
• Conduct some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
• Contact new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s needs

Benefits

• Comprehensive benefits
• Ample Paid Time Off (PTO)
• On-the-job training
• Continued educational opportunities

About the Company

Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. The company has been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and has earned a 5-star rating from Bauer Financial, Inc.