Personal Banker

About This Role

Serving members with a proactive, consultative approach to banking is the core of this role, building relationships based on trust while identifying financial needs and recommending solutions. The Personal Banker assists with branch operations, delivers memorable member experiences, achieves sales goals, and handles service requests, requiring attention to detail and a passion for enhancing the banking experience.

Responsibilities

• Proactively greet members by performing lobby engagement activities to connect with members, assessing the reason for visiting the branch and having positive conversations to understand their financial needs
• Provide excellent member service by handling transactions accurately and efficiently
• Address member inquiries, resolve issues, and help members understand the different ways they can bank with us and the range of products and services we can offer
• Assist members with account openings, loan applications, and other financial transactions
• Educate members on financial literacy topics, including budgeting, savings and managing credit
• Maintain a detailed knowledge of the financial services and products to provide tailored advice and insight to members
• Continually challenge and identify ways to improve the member experience, using your initiative to suggest effective solutions
• Develop and maintain relationships through differentiated customer experiences to retain and grow the member base
• Educate members on options for managing financial transactions by leveraging technology, tools and resources
• Communicate clearly and accurately to members of financial products/services including benefits, requirements and any associated fees or costs associated with product/service
• Open and manage various types of accounts including savings, checking, certificates of deposit, IRAs, etc.
• Assist with loan applications, serving as Loan Interviewer and process loan documentation, and follow up on loan statuses serving as Loan Processor
• Monitor and manage account activity to ensure compliance with all Credit Union security procedures, Internal Control policies and regulatory requirements
• Work closely with other team members to achieve branch and organizational goals
• Participate in team meetings, training sessions, and professional development opportunities
• Support branch initiatives and contribute to a positive work environment

Requirements

• High school diploma or equivalent required
• Demonstrated professionalism
• Ability to interact confidently with members
• Initiative in self-directed learning of Credit Unions products/services in order to expand and become well versed with the products/services offered
• Ability to perform basic math calculations
• Ability to professionally demonstrate a sales-focused approach and proficiency to build strong member relationships
• Ability to successfully complete the Credit Union’s in-house Training Program within a reasonable timeframe
• Excellent written and verbal communication skills
• Being detail oriented, ability to multi-task and work independently and in a team environment

Nice to have:

• Bachelor’s degree
• Prior experience in a contact center banking environment
• Previous experience in a sales support or administrative role
• Proficiency in MS Office (Word, Excel, Outlook)
• Understanding and working knowledge of appropriate core banking system