About This Role
This position is the focal point in the branch for sales, service, and referral opportunities, supporting overall branch goals and striving to build lifelong relationships with customers. The Personal Banker services existing customers and assists with transactions, playing a vital role in upholding the highest ethical standards and maintaining the values trusted by customers and communities.
Responsibilities
- Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals
- Participate in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encouraging utilization of products when necessary
- Take ownership of the customer experience, including opening accounts, cross-selling other products, and resolving issues as appropriate
- Build new customer relationships through frequent interactions with customers; proactively contact customers to ensure customer satisfaction
- Proactively educate customers on utilizing available access channels
- Actively participate in business development opportunities (e.g., phone outreach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch
- Assist in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction
- Maintain thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment
- Maintain thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security
- Maintain proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products
- Maintain trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers
- Adhere to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addressing concerns or problems in an open manner
- Maintain attendance with the ability to work a schedule that may include working overtime, nights, weekends, and holidays
- May be asked to assist at various branches across Southern Bank’s footprint
- Complete and perform any other duties as assigned
Requirements
- Demonstrated positive and helpful attitude toward both internal and external customers
- Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees, and supervisors
- Good computer skills
- Excellent customer service skills
- High school diploma or equivalent
About the Company
Southern Bank team members are rooted in the communities they serve and work together to be the best in their industry, utilizing innovative ideas and strong products. The bank ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
