About This Role
The Personal Banker acts as a problem solver, trusted advisor, and partner to clients within KeyBank communities. This role involves engaging clients in deeper conversations to uncover their financial needs and provide guidance and solutions, both in person and through proactive calling efforts. As part of the branch team, the Personal Banker attracts new clients and develops existing relationships to help clients achieve financial wellness.
Responsibilities
- Embody a strong client experience culture, being present with every client and teammate and realizing the impact on their day, personally, professionally, and financially
- Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations
- Consistently attain individual activity, behavior, and outcome goals and expectations
- Open personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.)
- Develop strong partnerships with branch teammates and line of business partners, focusing on client acquisition and deepening relationships with current clients
- Effectively manage internal and external centers of influence
- Ensure compliance with operational, risk, security, and audit procedures and policies, including appropriate documentation of client interactions
- Support branch operations, including assisting with client transactions on the Teller line as needed
- Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs
- Work on Saturdays as directed by management
- Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice
- Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Requirements
- High School Diploma, GED, or equivalent business experience (required)
- Minimum of 1 year of experience in developing current and new customer relationships, achieving sales goals, and building referral sources (required)
- Experience with sales is more important than financial services experience
- Understanding of consumer credit, including loan to value, debt to income, and credit reports (required)
- Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking (required)
- Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage, and Business Banking sales professionals (required)
