People Partner

About This Role

This People Partner role involves hands-on management of the People agenda for the Applications, Operations, and Call Centre teams within the operations division. The position suits an agile professional who can balance administrative HR tasks with employee coaching and stakeholder advisory in a fast-paced environment.

Responsibilities

• Manage end-to-end employee lifecycle activities for the Operations unit, including onboarding process adherence, 30/60/90-day check-ins, coaching Team Leads and Managers on process and culture, probation reviews, transfers, role changes, and offboarding
• Partner with Operations leaders, supervisors, and Call Centre (GSC) managers to track headcount requirements, and liaise directly with the Talent Acquisition team to fill positions on time with quality
• Maintain high floor visibility, handle real-time conflict management, grievance resolution, disciplinary actions, and performance/behavioural issues
• Conduct exit and stay interviews to track attrition trends within high-volume teams, identify root causes, and execute immediate interventions
• Track survey results including engagement surveys, onboarding surveys, and exit surveys
• Execute regular check-ins and feedback loops tailored to target-driven teams
• Guide team leads through monthly/quarterly evaluations, Performance Improvement Plan (PIP) management, and continuous feedback mechanisms for underperformance
• Track, maintain, and analyse key metrics such as absenteeism, turnover, engagement scores, and probation clearances to provide actionable insights to business leadership

Requirements

• Thrives in fast-paced environments such as Call Centres, BPOs, EdTech, or Operations-heavy setups
• Comfortable balancing tactical, administrative HR tasks with high-touch employee coaching and stakeholder advisory
• Strong interpersonal and conflict resolution skills
• Able to build rapport with desk-level employees while holding firm boundaries on compliance and policy execution
• Hands-on data analytics skills and ability to look at attrition and performance data to spot trends and act accordingly