About the role
Employment Type: Full-time
Are you passionate about delivering exceptional customer service? Do you enjoy solving problems, working in a fast-paced environment, and supporting people across different countries? If so, we'd love to hear from you!
Our client is looking for a Customer Support Specialist to join their People & Organisation Service Centre. In this role, you'll be the first point of contact for associates, managers, and HR partners, providing high-quality support through tickets, phone, and chat while ensuring an outstanding customer experience.
What You'll Be Doing
- Respond to customer enquiries through tickets, phone, and chat in line with service standards.
- Support associates across multiple countries with HR-related queries.
- Resolve issues using internal systems, knowledge bases, and documented processes.
- Guide users on tools, policies, and self-service options to deliver first-contact resolution whenever possible.
- Handle challenging situations professionally, demonstrating empathy and excellent communication skills.
- Manage your workload to achieve SLA, customer satisfaction, and productivity targets.
- Work closely with colleagues and specialist teams to resolve more complex cases.
- Keep customers informed by providing timely updates on open requests.
- Maintain accurate case documentation and system records.
- Identify recurring issues and contribute to continuous process improvements.
- Ensure all customer information is handled in accordance with GDPR and confidentiality requirements.
What We're Looking For
- Bachelor's degree or equivalent experience, ideally in Business, Communications, Customer Service, or a related field.
- At least 1 year of experience in a Customer Support, Contact Centre, or Shared Services environment.
- Experience working with ticketing systems.
- Experience supporting customers via phone and/or chat is an advantage.
- Comfortable using multiple systems, including CRM platforms and internal databases.
- Strong attention to detail and the ability to follow established procedures accurately.
- Excellent communication, problem-solving, and conflict resolution skills.
- Ability to work efficiently under pressure while managing multiple priorities.
- A professional approach to handling confidential information.
- Fluency in both Polish and English (minimum C1 level).
What's On Offer
- Join a global, collaborative organisation with a strong people-first culture.
- Work in a dynamic, international environment.
- Opportunities for learning, development, and career progression.
- Comprehensive onboarding and ongoing training.
- Competitive salary and benefits package.
If you're customer-focused, enjoy helping others, and are looking for your next career opportunity, we'd love to hear from you. Apply today!
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