About This Role
This People Operations Partner role involves owning day-to-day HR operations for the Singapore entity of a global payments and financial platform, with potential support for other SEA & EA regions. The role suits a hands-on individual with a high degree of ownership in a fast-growing environment, focused on ensuring compliant, accurate, and scalable local processes.
Responsibilities
- Own day-to-day people operations for the Singapore entity across the employee lifecycle, including onboarding, changes, and offboarding in HR System, payroll platforms, and related tools
- Maintain high data integrity in HR systems and trackers; ensure changes are processed accurately and on time
- Coordinate with various functions and managers to ensure a smooth experience for new joiners, internal moves, and exits
- Coordinate monthly Singapore payroll operations end-to-end in partnership with the payroll vendor and Finance, including managing inputs (new joiners, exits, changes, allowances, variable pay), reviewing draft reports, and resolving discrepancies
- Ensure pay, tax, CPF, and other statutory components are calculated and processed correctly and on time
- Maintain strong HR governance for India by operationalising employment policies, templates, and controls (contracts, letters, checklists, approvals, audit trails)
- Partner with Legal, Finance, and global People Ops on entity-related changes, audits, and compliance requirements
- Act as the day-to-day People Operations contact for managers across various regions and employees on topics such as contracts and letters, leave and scheduling, probation administration, data changes, and use of People tools
- Provide clear, practical guidance that balances employee experience, compliance, and operational feasibility
- Escalate higher-risk or complex cases to People Partners and Legal as appropriate, while owning follow-through
- Localise and deliver global and regional people programs in Singapore (e.g., performance and feedback cycles in Lattice, manager training, benefits changes, HR systems changes)
- Support initiatives on the Singapore People & Talent roadmap, such as wellbeing benefits administration, automation projects, and process improvements projects
- Partner with the Workplace Experience team to ensure people programs and events are operationalised smoothly
- Build and refine standard operating procedures, checklists, and controls for Singapore HR operations, especially in the context of ongoing scaling
- Spot recurring issues or failure points in processes and work with global People Ops and Systems teams to improve workflows, templates, or automation with AI
- Use tools (AI/Sheets/Excel, HRIS exports, basic reporting) to monitor data quality, payroll accuracy, and adherence to timelines
