About This Role
This leadership role is critical for delivering a caring, consistent, and high-quality employee experience throughout the entire Hire-to-Retire lifecycle. Reporting to the People Operations Regional Head, the People Operations Manager leads a team of People Operation Advisors across multiple locations, overseeing day-to-day service delivery, process excellence, and team engagement across the employee lifecycle. With deep expertise in HR operations, systems, and processes, the manager ensures the smooth execution of key HR lifecycle moments while continuously seeking opportunities to simplify and improve service delivery.
Responsibilities
- Lead and engage a team of People Operation Advisors across multiple countries, ensuring alignment, collaboration, and high team morale
- Coach and develop team members by setting clear goals, providing regular feedback, and fostering continuous learning in HR processes and systems
- Plan and manage resource allocation, workload distribution, and case assignment to ensure optimal service delivery and coverage
- Oversee the delivery of timely, accurate, and high-quality HR operational services across the Hire to Retire E2E full employee lifecycle
- Elevate the recruitment framework, focusing on enhancing operational efficiency and ensuring compliance across all recruitment operational activities across all brands served
- Ensure consistent and correct data entry in Workday and other HR systems, maintaining a strong focus on data integrity and audit readiness
- Resolve or escalate complex employee queries, providing expert guidance on policies, benefits, and local compliance matters
- Drive and monitor KPIs and service levels, taking corrective actions to improve performance where needed
- Provide visibility of key metrics to ensure proactive decision making can happen
- Drive continuous improvement initiatives by identifying root causes of inefficiencies and implementing solutions that enhance employee experience and case resolution practices
- Promote and monitor the adoption of employee self-service tools, ensuring content is clear, accurate, and accessible
- Lead and contribute to HR projects and standardization efforts that improve consistency, efficiency, and user experience across geographies
- Act as a key liaison between GOT and other EEO workstreams, ensuring alignment on shared initiatives and consistent delivery across the People Function
- Partner with peers to identify and act on opportunities for process simplification and innovation across HR delivery
- Build strong relationships with key stakeholders through updates and proactive communication
- Support internal communication and change management efforts related to new tools, processes, or policy updates
- Plan and deliver training sessions for employees and People Operation Advisors to enhance system usage, compliance, and understanding of HR processes
