People Operations Coordinator

About This Role

People Operations Coordinators play a key role in delivering an efficient, accurate, and customer-focused HR service across the employee lifecycle. This role supports core HR processes, maintains employee records, and resolves employee queries, ensuring a positive employee experience while maintaining high standards of data accuracy, compliance, and service delivery. This position offers an excellent opportunity for an individual looking to build a career in HR Operations, providing a strong foundation for future growth within the People function.

Responsibilities

• Provide high-quality administrative support across the employee lifecycle, including onboarding, contractual changes, and offboarding
• Prepare and issue employment contracts, offer letters, employment-related correspondence, and HR documentation
• Maintain accurate employee records and update HR systems, ensuring data integrity at all times
• Support payroll processes through timely and accurate processing of employee changes
• Administer absence management, probation reviews, and other employee-related processes
• Manage and respond to employee and manager queries, providing timely resolution and escalating where appropriate
• Monitor shared HR inboxes and action requests within agreed service levels
• Support the administration of employee benefits and associated documentation
• Ensure compliance with employment legislation, company policies, and data protection requirements
• Identify process inefficiencies and opportunities for improvement, proposing practical solutions to enhance service delivery and operational effectiveness
• Contribute to continuous improvement initiatives, supporting the development of efficient, scalable, and customer-focused HR processes

Requirements

• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail and commitment to data accuracy
• Strong written and verbal communication skills
• Ability to manage confidential information with discretion
• Comfortable working with defined processes, procedures, and detailed administrative tasks
• Proficient in Microsoft Office applications
• A genuine interest in developing a career within HR Operations, Shared Services, or People Systems
• Curiosity and a desire to understand how HR processes, systems, and data support the employee lifecycle
• Strong customer service mindset with a commitment to delivering an excellent employee experience
• Understanding of the importance of data quality, reporting, and process governance within HR Operations
• Interest in HR systems and data management, with a willingness to develop expertise in Workday and related people technologies