Pediatric Triage Nurse

About This Role

This in-office role involves triaging calls, MyChart messages, refill requests, and result notes for pediatric patients. The nurse works with pediatric office teams to provide home care or arrange appropriate appointments, and may assist offices with patient workflows and processes as needed.

Responsibilities

• Manage patient health concerns and symptoms via telephone using physician-approved protocols for assessment and management
• Provide patient education and crisis intervention as needed during telephone interactions
• Respond to and prioritize incoming patient messages and test results
• Schedule appointments, tests, and procedures as needed, and obtain insurance prior-authorization
• Review and authorize/deny provider-ordered prescriptions in accordance with established guidelines
• Deliver patient education according to individualized needs and as prescribed by the provider and/or group policy, including diagnostic procedures, medications, nutrition, and health maintenance
• Respond to patient questions and provide reassurance while addressing concerns
• Assess patient's medical condition and provide medical advice using Duly Health and Care protocols, provider directive, or an approved Nursing Triage Manual
• Maintain accurate and detailed patient records and pertinent information
• Enter all pertinent communications with the patient into the Medical Record
• Perform and delegate a variety of tasks to facilitate patient care
• Be aware of coding and reimbursement issues
• Be available to other office clinical and non-clinical staff to answer questions and provide assistance
• Assist in orienting and training new staff
• Utilize current nursing practices to provide patient care, focusing on patient needs and exemplifying service excellence, care, concern, respect, and cooperation
• Function as a patient advocate, serving as the initial contact for patient-related issues

Requirements

• Current RN licensure in nursing
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act
• Knowledge of OSHA and HIPAA
• Minimum of one year of professional nursing experience in a clinical or hospital setting preferred; new graduates may be considered under specific circumstances

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance
• Access to a mental health benefit at no cost
• Employer provided life and disability insurance
• $5,250 Tuition Reimbursement per year
• Immediate 401(k) match
• 40 hours paid volunteer time off