Payroll Tax Specialist Remote

About This Role

Working with the Payroll Tax Operations team, the Payroll Tax Specialist is responsible for accurately and promptly resolving payroll tax issues related to notices, corrections, amendments, and pay and file processes. This role involves operating with strong technical competence and independence across a high-volume case workload, and it suits a detail-oriented, customer-focused payroll tax expert with hands-on experience in resolving tax notices, correcting payroll errors, and preparing amended returns.

Responsibilities

• Execute full-cycle payroll tax casework for assigned accounts: process payroll runs accurately, audit pre- and post-payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions
• Independently research and resolve complex State and Federal payroll tax notices, including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices, owning each case from intake through confirmed closure
• Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt
• Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership
• Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion
• Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure
• Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies
• Actively contribute to SOP and KB updates: flag outdated content, suggest revisions, and document solutions to previously unresolved issues
• Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from Staff Payroll Tax Processor and managers

Requirements

• 2–3+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states, not just general payroll administration
• Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the

Important Details

• Schedule: minimum of 20 hours per week with the option to flex up to 40 hours per week based on business need

About the Company

Select Time employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours and schedules.