About This Role
The Payroll Specialist II is responsible for processing end-to-end payroll for Australia within Dayforce's Managed Team. This role suits candidates with significant payroll experience and a strong understanding of benefits, workforce management, and tax compliance.
Responsibilities
- Abide by Dayforce’s Code of Conduct, Values and Policies and Procedures
- Comply with all Dayforce and customer Information Security protocols
- Manage the full payroll lifecycle, including taxes, benefits, and associated processes, ensuring accuracy, timeliness, reconciliation, and proper transmission
- Process payroll-related changes, tax forms, and payments accurately and within required timelines for assigned customers
- Perform quality control checks and audits to maintain a low error rate and high standards of accuracy
- Collaborate with cross-functional teams to resolve payroll issues and employee inquiries, providing daily support and subject matter expertise
- Provide payroll support services to customers according to Dayforce contract, legislative requirements, and business needs
- Update and review standard operating procedures
- Demonstrate an “I own it” mindset, taking full accountability for payroll deliverables from initiation to completion
- Manage customer-related tasks within case management systems, ensuring documentation is accurate, complete, and timely
- Proactively manage monthly and year-end payroll auditing and processing
- Identify risks, opportunities, and process improvements, taking proactive action to enhance efficiency and outcomes
- Drive customer satisfaction by consistently delivering high-quality service
- Act as an effective and collaborative team member, contributing to team success
- Proactively identify and escalate risks as needed
- Meet or exceed established Key Performance Indicators (KPIs)
- Execute corrective and preventative action plans to address process gaps or issues
- Manage customer complaints proactively, ensuring timely and effective resolution
- Deliver tasks in accordance with agreed schedules, procedures, and quality standards
- Participate in training and development opportunities to build skills and knowledge
Requirements
- Tertiary qualification (Degree or associate degree) in Human Resources, Business, Finance, Accounting/Taxation, or a related discipline
- 1-3+ years of end-to-end payroll experience across Australia, with strong knowledge of local legislation and compliance requirements
- Experience using Dayforce aPay system, or similar payroll systems and technologies
- Relevant industry certifications (or a willingness to obtain certification post-employment)
