About This Role
Managing a team responsible for end-to-end payroll delivery for approximately 18,000 US and Puerto Rico employees, including union and non-union populations, is the core of this role. The Payroll Operations Manager will use Workday Payroll and integrated timekeeping, benefits, tax, finance, and third-party provider solutions. This position provides strategic and operational leadership across payroll production, compliance, controls, employee experience, vendor governance, system optimization, data integrity, and cross-functional transformation initiatives.
Responsibilities
- Ensure US/PR payroll services are delivered in accordance with ABB policy directives and applicable federal, state, and local laws and regulations
- Propose and implement the strategic direction of the US/PR Payroll Services organization
- Champion ABB core values and LEAN initiatives
- Provide subject matter expertise related to payroll operations
- Research and interpret federal and state regulatory requirements to resolve issues for payroll processing
- Implement, maintain, and review payroll processing systems to ensure timely and accurate processing of payroll transactions, including salaries, time entries, benefits, garnishments, taxes, fringe benefits, imputed income, and other deductions
- Contribute expertise to local and global projects with responsibility for assigned KPIs and deliverables
- Implement streamlined practices and processes across areas of responsibility to reduce cost, strengthen internal controls, improve efficiency, and enhance customer satisfaction
- Ensure team members deliver excellent customer service by providing accurate payroll information and responding to employee inquiries timely and professionally
- Build strong relationships with Human Resources and other cross-functional stakeholders to understand customer needs and deliver exceptional service
- Provide feedback, training, and guidance to customer-facing teams to support accurate and consistent responses to payroll-related inquiries
- Promote employee awareness and adoption of self-service capabilities whenever appropriate
- Manage a team that supports ABB’s US/PR payroll service delivery model
- Recruit, develop, and retain talented team members
- Assist with resource allocation and resolution of resource conflicts
- Coach and guide team members on complex queries to help develop their process knowledge
- Design, recommend, and implement processes that improve payroll controls, efficiency, and quality
- Promote a continuous improvement mindset by encouraging team members to challenge manual, repetitive, or inefficient processes
- Identify automation, self-service, case management, and workflow opportunities to reduce manual intervention, improve first-time accuracy, and strengthen end-to-end payroll controls
